Privacy Policy

This page explains what data CarHelpMate uses, why it is needed, and what choices users have.

Updated September 13, 2026

Data we process

Account data: username, account identifier, and information required to sign in.
Forum content: topics, replies, images, avatar, garage vehicles, diagnostic data, and other information you voluntarily publish.
Technical data: session data, language preferences, browser information, and technical logs needed for security and reliable operation.
For unique topic views, the forum uses a protected hash of the IP address; the raw IP is not stored for that counter.

To provide accounts, the forum, garage, notifications, image uploads, and other service features.
To prevent spam, abuse, and intrusion attempts and keep the service operating correctly.
To send the notifications you choose about replies, solutions, and forum activity.
To improve the interface and fix technical problems.

User text may be sent to an external translation provider only when the Translate feature is used.
Repeated translations may be served from a local cache so the same text does not need to be sent again.

When you run AI diagnostics, the vehicle details, error codes, and symptoms you provide may be sent to the configured AI provider solely to generate the analysis you requested.
The interface may load fonts from Google Fonts; such a request gives the external provider ordinary connection data, including the IP address and browser information.
Do not enter personal or confidential information into AI diagnostics unless it is necessary for analysing the vehicle.

Topic photos, avatars, and vehicle photos are stored on the CarHelpMate server and may be visible to other members according to the feature where they are published.
Do not upload identity documents, payment-card numbers, passwords, precise home addresses, or other information you do not want to make public.

The site uses essential session cookies for authentication and forum operation and stores selected interface preferences.
These technologies are required for sign-in, security, and remembering your settings.

Data is retained for as long as needed to operate accounts and the forum, maintain security, resolve disputes, and meet legal obligations.
Public posts may remain as part of discussion history. You may contact the administrator to request deletion or anonymisation where applicable.

Depending on applicable law, you may request access, correction, deletion, restriction of processing, or a copy of your personal data.
Privacy requests: info@carhelpmate.online.

The CarHelpMate administrator may update this policy when forum features or legal requirements change.
Material changes will be reflected by a new update date on this page.